Under the direction of the Program Director of Operation Mend and designated program managers, the incumbent will provide high touch navigation for patients and family members on and off the UCLA Campus as designated by the Operation Mend program. Individual will work independently and with a team to coordinate all travel, hotels, and accommodations for Operation Mend patients and family members. Individual will escort patients and family members to and from the airport, clinical appointments, surgeries, events, and other locations as needed. Individual will coordinate with care team to ensure that all transportation and escort needs are met for the Operation Mend Program for all clinical and nonclinical program activities. Incumbent must be flexible and excel in problem solving under pressure and evaluate solutions based on what is best for individual patients, family members, staff members, and the Operation Mend team. Must be able to assist with multiple patients and their families in both a clinical setting and at the airport. Individual must be detail oriented and able to anticipate special needs for patients and other guests. He/she will proactively determine program needs and work with a team to create weekly and monthly schedules. Individual will maintain the highest level of professionalism and keep detailed and accurate records of all activities performed. View More >
Serving as the primary executive support to Director of Psychological Health Programs, Director of Neuropsychology and Program Manager, our Support Specialist will work with the program manager to ensure that all clinic needs are met for the Intensive Treatment Program and will maintain efficient departmental functions by working closely with internal and external staff to ensure smooth operation of administrative office.
This person will be responsible for the design and maintain databases of contact lists, photos, compliance records, etc as well as handling heavy flow of internal and external correspondence and communication.
Among other duties, they will manage extremely busy calendar and travel itinerary, including independent scheduling and coordination and will attend meetings as requested. Responsible for assistance in planning meetings, preparing and distributing agendas, and developing and maintaining meeting minutes and tracking action item follow-up. View More >
The Data Manager reports to Operation Mend’s Program Director, and the Director of Psychological Health. The individual serves as a vital member of the Operation Mend team responsible for data coordination, data integrity, and data management, for the all aspects of the Operation Mend program, including data management as it relates to the Warrior Care Network. The successful candidate will be responsible for maintaining Operation Mend’s databases, interact with key members of the clinical and information systems teams, as well as generating reports and providing clean datasets for internal use, partnership requirements, and other end-users. The incumbent is responsible for managing the project’s service delivery data collection process and datasets. The incumbent has a unique understanding of the entire Operation Mend program and is responsible for managing the data that is housed on various platforms including but not limited to: SalesForce, EPIC, Outlook, Vision Tree, excel documents, etc. The incumbent will create reports, dashboards, documenting requirements for salesforce enhancements, and data scrubbing. In addition to being the Sales Force super user, as new data needs are required, the incumbent is responsible for assisting in the creation of online surveys with potential tools such as Survey Gizmo and/or other newly designated survey tools, and developing and implementing training for software end-users, monitoring and verifying data entry with remote sites, answering data entry related questions, assisting in the analysis of evaluation data and the creation of monthly and year-end progress reports. View More >
The senior psychometrist will administer a broad range of neuropsychological and psychological tests, under the request of and direct clinical supervision of licensed clinical psychologists. They will ensure tests are accurately scored and summary data are recorded and submitted in an accurate and timely manner, and they will report on behavioral observations of examinees. Additionally, they will organize protocols and testing stimuli as well as maintain a clean, orderly, and safe environment. The ability to perform testing in both English and Spanish is strongly desired. Perform other duties as assigned. View More >
Under the direction of the Program Director and the Director of Psychological Health Programs, the Intake Coordinator will be supervised daily by the Program Manager of Operation Mend. The incumbent is primarily responsible for identifying potential Operation Mend participants who meet the eligibility requirements for the Operation Mend Program. The individual will participate in all initial conversations with new potential patients, family members, and other referring entities.
They will serve as a liaison between the Operation Mend participants, Operation Mend staff and participant’s local case manager and care providers to ensure continuity of care. Using appropriate screening criteria, incumbent will work with the patient and accompanying family member(s) through intake process. The Operation Mend program serves veterans injured in combat or training while on active duty for any conflict designated by the United States Military. Many of these individuals have served in Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF), and Operation New Dawn (OND) and are suffering from complex physical injuries, traumatic brain injury and/or post-traumatic stress. View More >