Under the direction of the Program Director of Operation Mend and designated program managers, the incumbent will provide high touch navigation for patients and family members on and off the UCLA Campus as designated by the Operation Mend program. Individual will work independently and with a team to coordinate all travel, hotels, and accommodations for Operation Mend patients and family members. Individual will escort patients and family members to and from the airport, clinical appointments, surgeries, events, and other locations as needed. Individual will coordinate with care team to ensure that all transportation and escort needs are met for the Operation Mend Program for all clinical and nonclinical program activities. Incumbent must be flexible and excel in problem solving. Individual must be detail oriented and able to anticipate special needs for patients and other guests. He/she will proactively determine program needs and work with a team to create weekly and monthly schedules. Individual will maintain the highest level of professionalism and keep detailed and accurate records of all activities performed. View More >
Under the direction of the Director of Psychological Health Programs at UCLA Operation Mend, the incumbent will provide behavioral health case management for Operation Mend Intensive Treatment Program (ITP) patients and families. Major job functions include: (1) The Behavioral Health Case Manager serves as a liaison between the Operation Mend ITP participants, Operation Mend staff and ITP participant's local case manager and care providers to ensure continuity of care and access to behavioral health needed services before, during, and after participation in the Intensive Treatment Program (2) Work collaboratively with the Operation Mend multidisciplinary team to engage, educate, communicate, and coordinate care for assigned ITP participants; maintain contact with relevant providers to monitor and coordinate treatment efforts (3) Using appropriate screening criteria, knowledge and clinical judgment, incumbent will assess ITP participant's current functional level and, in collaboration with the patient and accompanying family member(s), develop and monitor the ITP Care Plan; monitor quality of care (4) Work telephonically and/or using telehealth platform with ITP participants, for both behavioral and physical health issues, and their local providers to maintain continuity of care, identify needs, review goals and implement action steps towards achieving goals outlined in their ITP Care Plan (5) Link ITP participants to veteran service organizations and other community services based on the needs and preferences identified in their ITP Care Plan (6) Coordinate with ITP team to perform follow-up check-ins and reassess the needs and goal attainment of assigned Operation Mend ITP participants at one month, four to six months, and 12 months. View More >
Under the direction of UCLA Operation Mend Director of Psychological Health Services (Dr. Jo Sornborger), and Medical Director (Dr. Bruce Kagan) of Operation Mend Intensive Treatment Program, incumbent will provide trauma informed/evidence based treatment and family-centered approach to care to Operation Mend patients and families participating in the intensive treatment program. Incumbent will also provide clinical care and support services, as well as community education and innovative research to ITP participants.
Major job functions include: (1) assist multidisciplinary team in psychodiagnostic appraisals and facilitation of intake and assessment protocols and structured sessions with patients and their families (2) assist in organizing, structuring, and conducting individual and group intervention sessions; (3) tracking and monitoring participants' participation in the intensive treatment program; (4) completing required documentation and data entry; (4) participating in multidisciplinary meetings and present relevant patient cases regarding target population; (5) conducting individual and group trauma informed interventions; (6) assisting Operation Mend clinical team in managing referrals and post treatment follow up; (7) attending training and supervision sessions; (8) attending designated Operation Mend and Health System activities. View More >
Under the direction of the Program Director of Operation Mend and the Director of Psychological Health Programs for Operation Mend, Operation Mend's Nurse Coordinator will assist in the evaluation, care, and follow up needs of patients within the Operation Mend program. The incumbent will ensure patients are seen in a timely manner by the appropriate clinicians designated through the Operation Mend program. Individual will provide high touch care and coordinate the appropriate communication between Operation Mend clinicians at UCLA and with referring physicians and care coordinators from outside facilities. He/she will be a dedicated liaison between Operation Mend providers, the referring, the referred to, clinicians, patients, and families. Individual will work with a team to optimize the coordination of all patient care during each step in the process. He/she will work with Operation Mend team members and UCLA Health staff to ensure that the patient needs are met on each visit to UCLA and in coordination with their referring facility, if needed. Individual will provide medication reconciliations with patients and has the ability to triage medical urgencies/emergencies with patients to help guide next steps for care. Individual will maintain the highest level of professionalism and keep detailed and accurate records of all activities performed
Individual will work in a team setting and independently. Works in coordination with Operation Mend staff and clinicians to facilitate fare and coordinate treatment plans. View More >